Thursday, February 6, 2020
Re-assesment work - Essay Example Table of Contents Table of Contents 3 1. Reflection on the feedback 4 2. Identification of service package of The Edge 4 3. Service Blueprint for The Edge 4 3.1 Actions of the customer 4 3.2 Onstage employee actions 5 3.3 Backstage employee actions 5 3.4 Supporting processes 6 3.5 Physical evidences 6 4. Walk Through Audit (WTA) of The Edge 7 5. Discussion of GAP analysis and its application to The Edge 10 6. Five dimensions of quality 12 7. Use of technology at The Edge to improve customer service 13 8. Creation of new service blue print for The Edge 14 Conclusion 15 Reference list 16 1. Reflection on the feedback The feedback delivered clearly mentioned that the Harvard referencing needs to be followed exactly as required. Other than that the skills audit module is also reassessed to incorporate the changes and the points that was not there in the 1st submission. On an overall basis the whole assignment is reassessed entirely in order to cover all the points that were not mentioned in the first submission of the assignment. 2. Identification of service package of The Edge The Edge caters to a wide range of customers. The service package of The Edge is as varied as its customer base. It offers three specific types of services. One is the normal food service, the second one is catering or serving in special events and apart from that it also holds private bookings (Benner and Sandstrom, 2012). The service packages are food and drinks, and holding special events. 3. Service Blueprint for The Edge The failure of The Edge is described across 5 important areas of service blue print 3.1 Actions of the customer The customer actions can be described in two different ways. One is active and the other one is passive. In active action, the customer and the canteen staff work together for creation of the service. In this case the canteen staff did not provide customers with suggestion of what they would like to have as improvements over the current food and meal menu (Chi efele, 2012). Since the canteen did not use the customer feedbacks as potential source of improvements so this led to further deterioration of services. The second type of action is passive action. Here the customer and the canteen staff do not have significant chances of interection (Garrick, 2011). The Edge actually gave more importance to this type of action from the customers. The customers were not provided with any kind of complaint form or customer feedback form. Thus the customers were offered services that lacked variety and innovation. Canteen customers usually look out for two different things when they visit canteens, one is affordability and other one is variety. The prices charged are affordable but lack of variety became one of the prime reasons for dissatisfaction. 3.2 Onstage employee actions The onstage employee actions denote the actions that are performed in the view of the customer. The canteen staff lacked simple courtesy of greeting the customers and seeing to it that the customers are attended as quickly as possible. Thus after entering the canteen the customers had to in fact find themselves a table on their own (Gulbrandsen and Smeby, 2008). This does not go well with all types of customers. Since The Edge is a well-known canteens in University of East London, this kind of service created dissatisfaction among the loyal
Wednesday, January 29, 2020
Porters 5 Force for Hotel Essay The combined forces of an economic recession and H1N1 epidemic are causing the hotel industry to suffer in a time of great challenge. Business travel is down because of the recession and the pandemic has significantly reduced tourism. This paper considers three types of hoteliers in current market conditions in light of PorterÃ¢â¬â¢s theories. Now, more than ever, PorterÃ¢â¬â¢s well regarded thoughts on business strategy and the Internet, first published in 2001, are crucial to consider and they contribute to an analysis and critique of the hotel industryÃ¢â¬â¢s internet strategy. In his Harvard Business Review article of 2001 Porter said Ã¢â¬Å"To find the answer we need to look beyond the immediate market signals to the two fundamental factors that determine profitability: Industry structure, which determines the profitability of the average competitor and sustainable competitive advantage which allows a company to outperform the average competitorÃ¢â¬ (Porter, 2001). This paper examines the five forces which impact competitiveness within and thus the profitability of a competitor in the hotel industry. From the guidance provided in the Five Factor Model recommendations are made to enhance and refine internet strategy for the considered hotel chains. Hotels The hotels chosen for this paper are: Vintage Inns primarily located in Niagara-on-the-Lake, Canada, Sheraton Hotel chain and Best Western Hotel Chain. Ã¢â¬Å"Every business must design a strategy for achieving its goals, consisting of marketing strategy and compatible technological strategy and sourcing strategyÃ¢â¬ . (Kotler Keller,2006) Ã¢â¬Å"To identify rivals in the international hotel industry, current practice is to use price, segment and proximityÃ¢â¬ (Matthew, 2000). In previous work, Michael Porter outlined three additional generic strategies that could be used. These are: overall cost leadership, differentiation, and focus. Ã¢â¬Å"The point to be understood here is that any company can have a core competence, but it is competitive competence which gives them a chance to win. For example, Ritz-Carlton, Fairmont, Loews, Four Seasons, Intern-Continental, W Hotel, Hotel Sofitel, Le Meridien are ruling the hospitality industry. This is because of there ability to set up state of the art hotels and their ability to provide exceptional customer service with focus on customer relationship management. The customer relationship is a unique selling point (USP). The Ã¢â¬Å"ServiceÃ¢â¬ is both their core competitiveness and also their competitive competenceÃ¢â¬ (Trehan, 2005) PorterÃ¢â¬â¢s Five Factor Model According to Porter (2001) the internet is an enabling technology that can be used within the context of a good business strategy in any industry. Although the Internet alters industry structures and levels the competitive ground often dampening profitability in the industry, it can be used to encourage and promote greater profitability if properly implemented. The five forces that impact competitiveness which are outlined in PorterÃ¢â¬â¢s 1980 work are: barriers to entry, threat of substitutes, bargaining power of buyers and sellers, and the rivalry among existing competitors. In 2001 Porter considered these factors in light of the internet technologies. The influence of the internet has been profound especially in the hotel industry. According to Porter each factor has a different relevance or impact on different businesses so they are presented below in order of impact for hotels. Porter indicates that the great paradox of the internet is that the benefits it creates such as making information easily available, reducing purchasing hassles, and marketing which allow customers to find what is of interest are the very things that make it more difficult for companies to Ã¢â¬Å"capture those benefits as profits.Ã¢â¬ (2001). The most important determinant of a marketplaceÃ¢â¬â¢s profit potential is the intrinsic power of buyers and sellers. Threat of Substitute Goods In the hotel industry there is usually another hotel just around the corner. They appear in all price ranges, with varying levels of service and amenities. The constant challenge will always be to get the guest to choose your hotel over the competitor. The internet makes the overall market more efficient while expanding the size of the potential market and creating new substitution threats. Given the potency of this threat a superb internet presence is vital. Another ongoing threat is that another hotel chain may erode your customer base with a newly formulated internet approach or marketing campaign. This is supported by the following quote from Luck and Lancaster (2003): Ã¢â¬Å"The development of value chain process analysis, supported by collaborative event management over the Internet, the structuring and the sharing of customer focused value chain data, powerfully enhance the performance of value chains and of electronic commerce.Ã¢â¬ Bargaining Power of Buyers Business persons choosing a hotel for business travel are savvy consumers and they are comfortable with computer technology. It has become very simple for them to go online and book a hotel. They no longer need travel agents, corporate travel consultants or middle men of any kind to determine where they will stay. PorterÃ¢â¬â¢s model predicts this elimination of intermediaries. Tourists are more and more capable of using the internet in the same way but in another fulfillment of PorterÃ¢â¬â¢s model, they are more often bonding together in a novel way. They are finding internet businesses like cheaphotels.com which will negotiate or discover bargains for them. Both of these processes shift the bargaining power to the end user as the Porter model predicts and these same freedoms reduce the cost of switching so that loyalty is a thing of the past unless a particular hotel uses its one time opportunity when a customer stays at the hotel to deeply impress the customer with a unique and valuable differentiator. Rivalry among existing competitors The rivalry among competitors in the hotel industry is fierce. When potential customers can learn about a hotel on line, the internet reduces the differences among competitors. People tend to seek the best price for the best experience and the tendency is to reduce price to be competitive. The internet covers wide geographical areas so the market is widened increasing the number of competitors. For example, someone who wants to spend the day in the historic town of Niagara-on-the-:Lake can easily choose a hotel in a near by town if the amenities or the price are better. Variable and fixed costs can be different in areas that are more expensive to live and work making it more difficult for a hotel in Niagara on the Lake to reduce their prices to the level of one in nearby St. Catharines. Barriers to Entry The initial investment in the hotel industry creates quite a barrier to entry but certain barriers to entering the hotel market are reduced by the internet. A presence on the internet reduces upstart marketing costs somewhat, and gives the new competitor access to potential suppliers and resources. Even a bed and breakfast can use the websites of large chains to understand the key marketing concepts and the lures for customers. Switching costs are usually nil for a consumer. (McNurlin, 2006) A vital barrier would be differentiation. A hotel that can differential itself by location, by service, amenities or some other quality has the potential to attract and keep its clients. Another barrier to entry would be expertise. Unfortunately, in a mobile society employees frequently leave one hotel chain to work in another and they take that expertise in terms of training or of experience with them. It is in the areas of expertise and of differentiation that a hotel can make the greatest impact on its client and thereby on its bottom line. In fact many established companies have synergies between their established business and online technology. Bargaining power of suppliers While this is not a substantial threat in the hotel industry it can have impact especially in the area of labor. With an aging population, there are fewer people to fill service industry jobs and hotels which can attract excellent staff have a greater chance of providing excellent and exceptional experiences to their clientele. As part of their internet strategy all hotel chains should have a section on recruitment for employment. The other supplies that are needed by hotels are also easier to attain through internet channels whether originated by the supplier or by the hotel chain. With their products in greater demand by greater numbers of hoteliers suppliers gain some measure of power by competition for their offerings. Recommendations All of the hotels listed above can benefit from internet applications that produce greater value in the value chain. The firmÃ¢â¬â¢s infastructure can benefit from financial and ERP systems. Communicating with investors can also be done by internet. Human resources can be managed by the internet as part of the overall strategy as well providing internet based self service personnel and benefits, web based training, internet based sharing of information and knowledge and electronic time and expense reporting. Value can be increased by standardizing technology across multiple locations, forming knowledge directories, and allowing real time access to online booking information. Finally, every hotel could benefit by online inventory control and forecasting systems with suppliers. These improvements can all lead to greater profitability (Porter, 2001) Each type of hotel needs to identify its unique strengths and target market and align its internet strategy to support that identity Will the chain choose to be low cost, or to command a premium price? Distinguishing oneself from the competition becomes vital. This can be enhanced by superior technology, through superior inputs, through better training of staff or through better management. Differentiation adds value but the internet makes it hard to maintain those distinctive strategic positions because it eases change to best practices and it improves operational effectiveness. Never the less such distinctions make the business more profitable. By its basic nature the hotel industry is fragmented. The internet makes it easier for travelers from far and wide to learn about the hotel or to order a room but the customer must still come to the hotel for the service. This makes it more likely that the profitability will be there for when sale is easy to transact and complete the profit margin usually decreases. Porter points out similar examples with Real Estate and with furniture sales. Dealing directly is great for hotels. Other than travel agencies who arranged hotel stays the hotel business has always been a face to face business and this normally sustains the economic value of the transaction. For all of these chains the internet complements rather than cannibalizes established ways of doing business. It becomes one more link in the value chain. Every chain listed below should use its website to attract employees and to communicate a philosophy of management. In the employment section the designers must remember that they are communicating not only to potential employees but also communicating the service standards that the guests can expect. Vintage Inns Vintage Inns started in Niagara-on-the-Lake approximately 25 years ago when a recent immigrant bought many of the established old hotels in town. Since that time a focused business strategy has born fruit. It has established itself as a premium priced set of four diamond and five star hotels in an historical town offering a unique and pampered experience to customers who wish to enjoy the old town atmosphere. Its vision is supported by its internet presence. The site is simple but elegant. It is unaffiliated with rewards programs or with alliance programs and it partners with only two other historical inns in Ontario. It caters to those who have the resources and the wish to experience luxurious accommodations, fine dining, spas and the Shaw Festival theatre and the townÃ¢â¬â¢s shopping district in the wine country of Niagara. They cater to tourists, business, and weddings. The Vintage Inn website has a high quality video presentation that attempts to give the viewer a sense of the luxury, indulgence and pleasures available while staying at Vintage Inns. It communicates that the experiences of the town and its resources and history are highly integrated with the luxury experience of the hotels. Internet brands are difficult to build because the tangible experience of physical presence and of human contact are missing but the Vintage Inns video on its website goes a long way toward addressing this branding need. From PorterÃ¢â¬â¢s research a hotel chain such as this must differentiate itself to compete. It has chosen first class luxury and setting as differentials. The internet strategy must support those strategies emphasizing an all-encompassing luxury in a setting that provides an arts, cultural and historical experience in every aspect. It needs a website to communicate luxury, unique and pampering experience, to take bookings and demonstrate potential products and services. Like many luxury items, marketing by referral and exclusivity has its appeal so it should not ally with other hotels for internet marketing. They must not join any sell-off sites or organizations to offer rooms at discount prices for that would undermine their luxury status. Similarly joining Ã¢â¬Å"reward programsÃ¢â¬ would reduce their sense of upper class exclusivity. Alliances on the website must be limited to other luxury experiences such as helicopter rides, exclusive golf clubs and Shaw festival theatre packages, horse and buggy rides to historical sites and specialized wine tour experiences. These act as Ã¢â¬ËcomplementsÃ¢â¬â¢ in PorterÃ¢â¬â¢s view and raise profitability by being uniquely paired with the service provided in a manner that is not available anywhere else. The website must also indicate the hotelÃ¢â¬â¢s expertise in providing uncomplicated luxury experience. It should also steer away from any vestige of Ã¢â¬Å"sale pricesÃ¢â¬ . It must erect an internet barrier that says that there is no substitute for luxury and no replacement for a true historical experience. Sheraton Hotels Sheraton Hotels Chain is a worldwide concern. They provide luxury and upscale full-service hotels, resorts and residence and is the largest brand serving in the Starwood alliance. The needs of luxury and upscale business and leisure travelers worldwide are their focus. Ã¢â¬Å" From full-service hotels in major cities to luxurious resorts by the water, Sheraton can be found in the most sought-after cities and resort destinations around the world. Every guest at Sheraton hotels and resorts feels a warm and welcoming connection, the feeling you have when you walk into a place and your favorite song is playing a sense of comfort and belonging. Our most recent innovation, the [emailprotected](SM) with Microsoft, encourages hotel guests to come out of their rooms to enjoy the energy and social opportunities of traveling. At Sheraton, we help our guests connect to what matters most to them, the office, home and the best spots in town.Ã¢â¬ The luxury experience is limited and focused on the bed, bedding, modern room dÃ ©cor and complementary spa products in the room. It is augmented by staff training and room service. As Porter pointed out in his 2001 article, some things must be excluded to focus on what the company does best. The website must be easy to use, communicate a comfortable level of luxury for primarily modern business travelers to worldwide destinations, and encourage booking. It also must indicate that the welcome feeling is part of what the staff is trained to provide as an expertise. IT also communicates the standardization of expectation worldwide and the meeting of the human need for connection as a differential. Alliances and reward programs make the cost of switching higher. Especially for the business traveler, for whom rewards are personally redeemable, staying with the chain provides rewards that the individual can enjoy only if they return whether on more business that costs him personally noth ing or for a discounted or free personal stay. This is a clever way to increase the cost of switching.
Monday, January 20, 2020
In 1935, after bank failures and a stock market crash had wiped out the savings of millions of Americans, the nation turned to their president to guarantee the elderly a decent income. In those days, only a handful of workers had access to pensions from their employers or through State governmental pension programs. Over half of America's elderly lacked sufficient income to be self-supporting. The Social Security Act was enacted at the urging of President Franklin D. Roosevelt to create a social insurance program that ensures workers would have a source of income after they retired. In the decades that have followed, Social Security has become one of the federal government's most popular and essential programs. Despite all our efforts to encourage savings and investment, the private retirement picture has not changed much in recent decades. Even today, barely half of all workers have access to retirement plans at work, and millions reach retirement age without enough private savings to provide an adequate living in retirement. Social Security is still the foundation for most seniors' retirement. Without this critical safety-net program, over half of all older Americans would fall into poverty. Social Security does exactly what it was designed to do. It gives retired people a secure, basic income for as long as they live. At the end of 2005, more than 48 million people were receiving Social Security benefits: 33 million retired workers and their dependents, 7 million survivors of deceased workers, and 8 million disabled workers and their families. Over time, the Democratic Party has implemented changes to the Social Security program in order to adjust to changing times. In 1965, President Lyndon B. Johnson proposed and later signed the legislation to create Medicare. The Medicare program was added to provide universal, affordable health care benefits to retirees. Medicare is the largest health insurance program in the United States. At the end of 1966, Medicare served approximately 3.9 million individuals. As of 2003, it serves about 41 million people. There are 5.6 million Medicare beneficiaries enrolled in managed care programs. Medicare is an entitlement program similar to Social Security and is not based on financial need. Medicare benefits are available to all American citizens over the age of 65 because they or their spouses have paid Social Security taxes through their working years. Since Medicare is a federal program, the rules for eligibility remain constant throughout the nation and coverage remains continuous regardless of where an individual receives treatment in the United States.
Sunday, January 12, 2020
My life has been very interesting, living In Morocco and then moving to California and now I'm in Massachusetts and the Journey continues. Throughout the years I lived in so many houses and picked up so many memories. Each house had Its own design that made it some how special and unique. But after all they're all places that I spent my everyday at and had fun with family and friends. The first time I entered Oakland, I felt the vibe of the city and It was Like love at first sight. The city was so energetic and so much different than my hometown.So I went to my ether's neighborhood and It was In a very quiet area which I really liked because I'm not used to the city and all Its noise. Walked In home and looked around and knew that place going to be so fun to live In, the best place In the inure house was my bedroom which was so big you could open a super market in it. Then I walked out to the back yard that had all the essentials to a great barbeques party with all the seats and the grills and thanks to the weather the sun was there everyday.Because of my dad's job we had to move from place to place. So we moved to Malden ND it was a big move because the area and the city was so different from what I'm used to. We moved to a house near the Malden river and I really liked the fact that it was in a quite area and the house itself was big enough for both of us. I spent my entire first day exploring the house from the first floor down to the basement. T was a really clean house and because it was renovated everything was basically brand new, but of course what really mattered to me was my bedroom which I wasn't Disappointed about at all because it met all my needs with the really comfortable bed ND the big windows that showed the river and let sunshine light up my room. The best room in the house was the kitchen even though I don't know how to cook. But after all I really spent great days at my house and IM really grateful that its close to school. Rooney By amine- mean ENG 111 My life has been very interesting, living in Morocco and then moving to years I lived in so many houses and picked up so many memories. Each house had its own design that made it some how special and unique. But after all they're all places time I entered Oakland, I felt the vibe of the city and it was like love at first sight. The father's neighborhood and it was in a very quiet area which I really liked because I'm not used to the city and all its noise.Walked in home and looked around and knew that place going to be so fun to live in, the best place in the entire house was my Because of my dad's Job we had to move from place to place. So we moved to Malden used to. We moved too house near the Malden river and I really liked the fact that it but of course what really mattered to me was my bedroom which I wasn't best room in the house was the kitchen even though I don't know how to cook. Journey Area of Study Essay- Journeys The Oxford Dictionary defines Journey as Ã¢â¬Å"an act of traveling from one place to anotherÃ¢â¬ ; this could, of course, be taken literally. Instead, why not think of Ã¢â¬Å"placesÃ¢â¬ as emotional or mental situations? So you take a Journey between different emotional states. Ã¢â¬Å"The journey, not the arrival, matters. Ã¢â¬ This statement is correct for all four texts I will be discussing. The Journey is more important than the arrival because it is the Journey that makes people who they are.On a life Journey there are tipping points that define who we become. On our life Journey, what Is the end, death or meeting beyond? What significance does death have to the person you have become? Nothing: in death we look back at who we've become, but we have become like that, not because of the situation that you are in at that moment in time, but the choices or paths that we took on our life Journey. A life Journey has bumps and dips that can sometim es feel like mountains or craters as deep as hell, but the Journey will always continue.It could be argued that we never really have a specific arrival point in the Journey, but have multiple points of arrival and departures. Does a life Journey ever really end? The journeys that are shown in the texts are inner journeys (spiritual, mental and emotional) that revolve around certain significant points in the subject's life Journey. The four texts that will be compared are; Ã¢â¬Å"God's GrandeurÃ¢â¬ -Gerald Manley Hopkins, Ã¢â¬Å"l wake and feel the fell and dark. To day-Gerald Manley Hopkins, Ã¢â¬Å"Reign Over MeÃ¢â¬ written and directed by Mike Binder and a visual representation of Journey. Ã¢â¬Å"God's GrandeurÃ¢â¬ contains a significant inner Journey. In the flirts four lines of the octet Hopkins describes a natural world through which God's presence runs like an electrical current. Alternatively in the last four lines of the octet he talks about how humans are robbed of t heir sensitivity to the beauty of what is left in nature, people have become unaware of the wonders of the world around them.The sestets shifts In argument again, even though humans do not realize It, nature continuously offers the potential of power and re-blurt. Hopkins Is In awe of the beauty of God's presence all around him. Hopkins uses a metaphor of God's grandeur as an electric force. This suggests an undercurrent that is not always seen, but which builds up as a tension r pressure that occasionally flashes out in ways that can be both brilliant and dangerous. In this moment Hopkins is amazed at how rich and full of life God can make him, Hopkins emotions peak at a high at this point in time.Hopkins uses repartition of the word Ã¢â¬Å"trodÃ¢â¬ and triple rhyming words; have trod, have trod, have trod, all is seared with trade blared and smeared with toilÃ¢â¬ to emphasis the struggle of humans, continuous Journey, they have been on a journey for so long that they can't s ee God clearly anymore, and the use of the word Ã¢â¬Å"smearedÃ¢â¬ is to exaggerate he same thing again, the screen between God and humans is getting murky and dirty, not easy to see through, so they are losing contact.. Hopkins is disappointed that humans have destroyed the land by building factories.Seeing this makes that man does not recognize His power and the beauty of nature; Ã¢â¬Å". Ã¢â¬ ¦ The soil is bare now, nor foot can feel, being shod. Ã¢â¬ This may mean that because humans are wearing shoes we are disconnected to nature, and we cannot feel God's presence because we have a barrier between us and the earth. Humans have been cutting down trees and ruining the Earth for centuries, we have made the soil bare. Once Hopkins realizes that humans have stopped being one with nature, it made him almost annoyed that we can Just ignore God's presence.Hopkins spirits are finally lifted again when he notices that there will always be the promise of re-birth, new life and Ã¢â ¬Å"dearest freshnessÃ¢â¬ . In the last four lines of the sestets Hopkins employs imagery from nature to convey rejuvenation by saying Ã¢â¬Å"Ã¢â¬ ¦. Last lights off the black West went Oh, morning, at the brown brink eastward, springsÃ¢â¬ ¦. Ah! Bright wingsÃ¢â¬ meaning; that even though the sun goes down in the west he knows that God will bring it back up in the East, he as faith that God will keep the Earth surviving long enough that a similar cycle will happen with nature; that things will go back to how they were, fresh and rejuvenated.Also, Hopkins believes that eventually if God keep the Earth turning someone will eventually notice the beauty and wonder that God's presence makes. In this poem Hopkins is on an emotional Journey, he first starts by being amazed at God's presence, then his emotions change to almost angry at how human can be so ignorant, then when he realizes that God will always be there his emotions transform to astonishment at Gods persistence. WSDL it m atter that he was astonished at the end of the poem, if you didn't know how what occurred to redder him this way?The second text that I will be discussing is Ã¢â¬Å"l wake and feel the fell of dark, not day', this is a terrible sonnet by Gerald Manley Hopkins this poem, is an emotional Journey also. In this poem Hopkins is suffering from insomnia, he longs for the brightness of the day time. The darkness of night makes Hopkins feel claustrophobic, the poem emphasis his feelings of loneliness and isolation. The sonnet finishes with the consolation of sleep, while it opens with its impossibility. Hopkins starts this poem by stating that he wake up expecting day light, but unfortunately he is still stuck in the fall of darkness.The clever use of Ã¢â¬Å"fell of darkÃ¢â¬ , relates back to the fall of Adam and Eve, or how the Lucifer (the devil) is a Ã¢â¬Å"fallenÃ¢â¬ angel. Hopkins is trying to get across the meaning that darkness is cruel or the equivalent to Ã¢â¬Å"LuciferÃ¢â¬ , compared to the brightness of daylight. Hopkins is exhausted and he feels as though the night time is endless Ã¢â¬Å"But where I say Hours I mean years, mean lifeÃ¢â¬ . The last four lines of the octet describe how Hopkins is wondering where God really is, Ã¢â¬Å"Ã¢â¬ ¦ Eke dead letters, to dearest him that lives alas! Away. Hopkins has been trying to get a response from God for all the hours of the night, but he feels like pleading with God for sleep is pointless. He thinks that God is Just ignoring him. The first line of the sestets has a metaphor Ã¢â¬Å"l am gall, I am heartburn. Ã¢â¬ Hopkins is now feeling so terrible that is feels like he is the pain; the darkness is so overwhelming that he feels that he himself has become the insomnia. Ã¢â¬Å"The lost are like thisÃ¢â¬ ¦. As I am mine, their sweating selves; but worseÃ¢â¬ Hopkins now feels like he can understand how Ã¢â¬Å"the lostÃ¢â¬ (damned) feel, hat they too; are trapped in never ending darkness.Hopkins emot ional Journey in this poem moves from a pleading state with God, through self-pity then to an his suffering of insomnia, but disappointed with himself for being so. Between the two poems Hopkins emotions change of emotions from the Joyfulness of Ã¢â¬ËGods GrandeurÃ¢â¬ to the despair of Ã¢â¬Å"l wake and feel the fell of dark, not day' is a journey in itself. Hopkins must have experienced a pivotal moment in his life for his emotions to change so dramatically. Ã¢â¬Å"Reign Over MeÃ¢â¬ written and directed by Mike Binder has a very powerful inner journey (both mental and emotional).It is the story of a man named Charlie and his struggle to deal with the loss of his family in the tragedy of 9/1 1, Charlie suffers from Postgraduates Stress Disorder (PETS) and is helped through the struggle by his former college roommate Alan. In the movie, Charlie starts off weaving through the traffic on this motorists scooter, symbolizing that he is in his own world. Charlie is stuck in a loop the whole way through the movie, every day is a struggle to Just get up out of bed. He lost his family and he is constantly trying to shut that out, he pretends he doesn't remember any of that pivotal moment in time. He Just shut down.Quit work. He stopped wanting to talk about her. Then he acted like he didn't remember them. Then he pretended like he didn't remember us. Ã¢â¬ Charlie's in-laws are constantly trying to talk to him, while Charlie is Just trying to forget. He is in a state of denial for most of the movie, until Alan gets him to talk to someone. First he tries a therapist, but Charlie refuses to talk. Eventually Charlie confides in Alan and tells him the story of how he lost his whole world Ã¢â¬Å"Ã¢â¬ ¦.. And I felt them burning. Ã¢â¬ This is the beginning of a new Journey for Charlie; he has finally realized that he must member them to enable himself to move on.Charlie's emotions peak at amazing highs and drop so low at times that he doesn't know if he can liv e with the pain of losing his family, but with the help of his in-laws and his friend Alan, Charlie's journey has gotten back on a more stable path. What Charlie went through, made his mind and soul so distressed that his Journey to recovery will never end, it will be a constant struggle to stay on the stable path. So this particular example of Journey has no arrival, but the process of his emotional peaks and falls has made his Journey a lot ore important than where he will end up.Again, does a life Journey ever really end? Will Charlie ever arrive at a point where is can Just stop? No, he must always continue The final text in a visual representation of a Journey, in the middle of the frame you are looking at a set of steps (outside) leading up to darkness with a caption above reading Ã¢â¬Å"Life is a Journey-EnJoy the Journey. Ã¢â¬ The steps in the visual are not perfect or straight, they are rough and uneven. This is a symbol meaning that life may not be easy; it will have pa rts that are unstable and scary.Also, the steps are leading up to rankness, this represents that we do not know where life will lead us, and it is unknown. If we knew where we were going what would be the point of the Journey? Why wouldn't we Just Jump around the hard parts and go straight to our destination? No one knows where life will take us; each decision has a separate path leading us to another choice. It doesn't matter where we end up if there was no story of how we the place where we are standing at a certain moment in time is lit up, we can only see so far ahead of us. Once that light ends it is unrevealed where the path will lead.The caption above the image reads Ã¢â¬Å"Life is a Journey-EnJoy the Journey. Ã¢â¬ A life Journey has multiple inner Journeys; each inner Journey is important and significant. There would be no point to the Journey if we didn't not enjoy each moment. Enjoy life; it is the only real Journey we ever undertake. Each inner Journey is experience di fferently by the main subject of the individual texts. In both of Hopkins poems he experiences two vastly opposing emotional states. One is admiration for God's presence, while the other is disappointment at how God can Just ignore Hopkins suffering.Neither one of his poems bring him to any kind of conclusion, therefore his Journey continues and does not arrive anywhere. In Ã¢â¬Å"Reign Over MeÃ¢â¬ Charlie's grief moves through the seven stages but does not conclude. He will always grieve but is stable enough for his life Journey to continue. Like Hopkins, Charlie's Journey is not over when our involvement is over. In the visual representation we cannot see the end of the path so the only option is to persist up the steps, even though it is scary and unknown still the Journey continues. So what is the arrival without each separate step of the Journey? Journey Each personÃ¢â¬â¢s life is a journey on a contorted road dotted with bumps and craters. At certain points, the bumps could seem as high as mountains and the pits as deep as hell, making this journey called life appear quite despondent. Although occasionally, your predicaments are entirely fateÃ¢â¬â¢s blunders, but perchance, they are your own. Your personal characteristics roughly resemble a steering wheel for your journey. They could be positive traits, which could steer you on a more decent path; or negative traits, which could steer you to a path thatÃ¢â¬â¢s, wellÃ¢â¬ ¦ not so decent.Although you have no control over fate, you have power over your own Ã¢â¬Å"driving skillsÃ¢â¬ , and could thus widen or narrow your chance for a smooth, prosperous journey. Also, it is beneficial to remember that you are not alone, for there are many other roads that coincide with yours, where others are conducting through their own journeys and floundering through their own bumps and crater s as well. Drive together, and you could purvey support and encouragement for one another, and thus institute milder paths for all of you.Most prominently, no matter how harsh the terrain of your road becomes, just remember that you will pull through and be transformed for the better because of it. This optimistic philosophy that IÃ¢â¬â¢ve adopted had been much solace to me in my own journey in becoming a successful high school student. It was not at all easy. Although fate has been overall lenient to me, it was my Ã¢â¬Å"driving skillsÃ¢â¬ that tended to direct my course towards huge bumps. Despite my awareness of my own flaws and omissions, I still compulsorily reproached others and sought ways to exonerate myself.This was one of the worst traits I retain. It precluded me from obtaining responsibility for my choices and learning from past oversights, thus impeded my maturing process. For example, my projects were oftentimes undone till the last minute (including this one). I would think to myself, Ã¢â¬Å"I donÃ¢â¬â¢t feel like doing it today, so IÃ¢â¬â¢ll work on it tomorrowÃ¢â¬ . Thus the project was delayed further and further until there was no Ã¢â¬Å"tomorrowÃ¢â¬ for it anymore, and then I would end up working well over midnight while secretly scowling at the teacher for giving out such a tedious and inane assignment.Immaturity and refusal to admit my errors caused me to plunge into countless pits in my journey. The one positive trait that had proved to be highly efficient in boosting me out of these pits is ambition. I know that too much of it could corrupt a person, but so far it had only empowered my spirit with much-needed optimism. My greatest ambition is to become a renowned novelist; therefore every hardship and pain to me befits an inspiration for a potential novel. It is a most optimistic perception of things, and it had succoured me through many phases of emotional turmoil.Although my own choices and personal characteristics had p rompted many of my dilemmas, a certain number of large bumps on this road did bluntly materialise without my causing them. An example of that would be my kindergarten teacher. Back then, I was excessively shy and timid. (I still am, but not as much). I mainly kept to myself and was far too apprehensive to participate in class activities. Consequently, I might have appeared to be rather slow or mentally challenged. That was exactly what my teacher assumed.She would openly denounce me as a retarded child in front of myself and all my peers, and I was at that stage in my life of accrediting whatever adults told me. Thus for a long time, I subconsciously retained the impression that I was somehow less than other kids. The lack of self-esteem had often induced me to fail before I even try. The other major obstacle that IÃ¢â¬â¢ve contended with was during my first years in the States. I had moved to Philadelphia, PA at the age of nine with primitive English comprehension.In addition, we were coerced to dwell in one of the most delinquent and precarious districts in West Philadelphia due to our low budgets. The despicable socio-economic status of my neighbourhood could be seen from the school I attended, which had metal detectors installed at its doors. I underwent a great deal stress both academically and socially due to problems of communication. Plus there were a number of students that discriminated against me because I had the lightest skin colour in my school. As a result, I developed paranoia towards my peers, which ensues me even now.Nevertheless, everybody undergoes their own adversities, shed their own tears, and abide their own pains. At these times of needs, friends, family, and other favourable resources are to be treasured more highly. I was never alone on this road, for many other roads that coincided with mine have brought much joie de vivre upon my journey. One of which who was always there behind me was my dad. I am not abashed to say that he is m y best friend. There was a period in my childhood when he was not there for me. However, he made up for it by being the best father one could have.Not only did he did take the time to assist me with my homework when needed and spent plenty of quality time with me, he was always there with wisdom, encouragement, and consolation. The other momentous source of benefit is Canada. Moving across the Atlantic Ocean was undoubtedly the best thing that ever happened to me. The reason is that the education system in China is not only relentlessly harsh; it is sadistically cruel. Society has deemed that if you failed to attain a university degree, youÃ¢â¬â¢d be a disgrace. Your career and marital opportunities would be despicably downtrodden.In addition, China possesses an enormous population and too few universities to match, thus eliciting nervous breakdowns among many high school students, some were even impelled to commit suicide due to the immense pressure. I, on the other hand, am inde scribably glad to be here in Canada, where I am much more likely to do well in high school and thus hold a promising future. Now here I am in grade 10 with a tolerable grade average and a healthy attitude towards school and life in general. Although this journey had been difficult and even toilsome at times, I pulled through.One of the merits that I have acquired from my past experiences is strength. (IÃ¢â¬â¢m not referring to muscles, of which I have none). Strength in mind and spirit is like steel, and the most sublime of its quality can only be heated through suffering. I do not mean to pity myself, but I do believe that IÃ¢â¬â¢ve suffered more than many other teenagers have. There are certain things that I have not mentioned in this assignment, deeper pits in the hidden trails of my memory. Nonetheless, each time I fall, I was obliged to obtain strength in order to rise.Thus each time I rose, I was a little stronger than before. My kindergarten teacherÃ¢â¬â¢s abuse, for ex ample, had brought me much self-loathing, but not anymore. WhatÃ¢â¬â¢s left is a searing urge within me to spite her by proving her wrong. Another lesson that IÃ¢â¬â¢ve learned through my journey up to this point is to appreciate all that life has to offer. Life is short, and my road could abruptly come to a halt at anytime. Thus it is prominent to savour each and every moment of it by focusing on the positive things. My struggles and desolation have procured me to value what I have in order to overcome depression.My family, friends, and other fortunate events in my life have been lights in times of darkness, reminding me that the world is not completely forlorn and bleak. Optimism, along with strength, is all that I need to carry on. And thus I go forth on this journey with the memories of all the people and places IÃ¢â¬â¢ve left behind. I know that as long as I possess a goal, I will never be lost. My goal as a successful high school student had been so far adequately accomp lished, however, as always, there is much room for enhancement. It had been a most arduous but rewarding journey.My friends and family, especially my father, had made this journey much easier. Also, I would not overlook Canada, which is such an enlightening and lenient learning environment. All of these allies and resources have presented me with guidance in the right course. However, some of my personal characteristics, like irresponsibility, were inclined to steer me astray. Then again, other traits that I possess, like ambition, succoured me in the continuance of my journey. The bumps and craters that IÃ¢â¬â¢ve met along my journey held a large role in constituting the person that I am now.I have fallen so many times into the seemingly abyss of despair and struggled against the mirror for just a speck of self-esteem, but I have survived. I understand that there will be greater obstacles and barriers in the future, but I personally believe that pain is a thing to be prized. Some one who does not know pain would not appreciate joy, nor would he obtain the strength to make his journey worthwhile. You can also order a custom research paper, term paper, thesis, dissertation or essay on journey from our professional custom essay writing company which provides students with high-quality custom written papers at an affordable cost.
Saturday, January 4, 2020
Many schools want to keep their tuitions as low as possible to attract the most diverse student and parent body possible, so raising their tuition costs is not always an option.Ã Private schools do not cover all of their operating expenses from tuition payments; in fact, at many schools, tuition payments alone only cover about 60-80% of operating expenses, and therefore schools must also useÃ fundraising effortsÃ to cover their daily expenses. But what about special needs? Schools also need to raise money for future expenses, and to increase their endowments. Private schools typically have an Annual Fund, which is a set amount of money that the school raises each year to cover the costs of educating their students that are not met by tuition and fees. But what happens when theres an extenuating need for renovation of facilities or purchase of expensive equipment? Those needs are typically met by what is called a Capital Campaign, a fundraising effort designed to cover the massive expense of renovating their current buildings, constructing new buildings, greatly enhancing financial aid budgets and adding to their endowments. But what makes a Capital Campaign successful? Lets look at what one school did to lead one of the most successful Capital Campaigns in private schools. The Westminster SchoolsÃ¢â¬â¢ Capital Campaign The Westminster Schools, a co-ed Christian school in Atlanta, Georgia, for students in pre-first through twelfth grade, led one of the most successful private school capital campaigns in recent years. Westminster is one of only a few private schools that have managed to raise over $100 million as part of a capital campaign; the school has the largest endowment of any non-boarding school in the nation. Westminster Schools enrolls over 1,800 students on its 180-acre campus. About 26% of the students represent people of color, and 15% of students receive need-based financial aid. The school was founded in 1951 as a reorganization of the North Avenue Presbyterian School, a girlsÃ¢â¬â¢ school. In 1953, the Washington Seminary, a girlsÃ¢â¬â¢ school founded in 1878 that was the alma mater of Gone with the Wind author Margaret Mitchell, also merged with Westminster. Westminster Schools has long been a pioneer in Southeastern private schools, as it hosted a pilot program for advanced s tudies that eventually became Advanced Placement or AP coursework offered by the College Board, and it was also one of the first schools in the South to integrate in the 1960s. According to its press release, Westminster Schools launched a capital campaign in October of 2006 and completed it in January of 2011, having raised $101.4 million in the midst of a recession. The Ã¢â¬Å"Teaching for TomorrowÃ¢â¬ campaign was an effort to secure the best teachers for the school in the years to come. More than 8,300 donors contributed to the capital campaign, among them current and past parents, alumni/ae, grandparents, friends, and local and national foundations. The President of the school, Bill Clarkson, credited the schoolÃ¢â¬â¢s focus on teaching with its success in raising funds. He believed that the campaignÃ¢â¬â¢s emphasis on excellence in teaching enabled the campaign to raise funds, even in difficult economic times. According to an article in the Atlanta Business Chronicle, $31.6 million from the Westminster Schools capital campaign will be dedicated to faculty hiring, $21.1 million to constructing a new junior high building, $8 million to continuing the schoolÃ¢â¬â¢s commitment to diversity, $2.3 million to promote global awareness, $10 million for community service programs, $18.8 million to foster annual giving, and $9.3 million in unrestricted endowment funding. The schoolÃ¢â¬â¢s current strategic plan calls for an increased focus on globalization, including teaching its students to thrive in an interconnected world; on technology, including teaching its students to understand how to deal with the increasing complexity of technology; and on educational research and conducting studies to determine whether teachers are using the most effective methods of instruction and whether the schoolÃ¢â¬â¢s current methods of assessment are truly helping students learn. As the school passes its 60th anniversary, the success of its capital campaign is helping it achieve its strategic goals. Article edited byÃ Stacy JagodowskiÃ -Ã stacyjago
Friday, December 27, 2019
This paper will address some of the threats to businessÃ¢â¬â¢ information resources and corrective actions on how these businesses can protect themselves in the modern age of technology. While technology has rapidly expanded a corporationÃ¢â¬â¢s abilities to deploy digital communication and data sharing, it has also ushered in a wave of cyber criminals and illegal data mining of proprietary information. This paper contains information on the tools that can be used to protect businesses and private users from unwanted attacks from hackers and malicious software. These tools are useful in protecting businessÃ¢â¬â¢ and users from threats but are not always effective. The human element in protecting data and how to make smart decisions on how and whereÃ¢â¬ ¦show more contentÃ¢â¬ ¦We have witnessed that the Internet has made usersÃ¢â¬Ë lives easier and has begun to link together varied segregated services (e.g., tele/communications, banking, investing, pharmacy, social interacti on, education, entertainment) and devices (e.g., computers, servers, smart phones, even electronic chips in individual household air conditioning). The integration of such diverse technological applications coupled with the rapid growth of online users make fraudulent activities likely to rise further, if no intervention is proposed and implemented. (Wang Huang, 2011, p. 2) Businesses and private individuals need to confront the issue of cyber-crime head on and implement technology and procedures to aid the deterrence of information technology breaches. Introduction Sub-section 2 Inconvenience, damage to public image, and lost time are only a few of the negative aspects of cyber-crime for the companies and individuals that to have to deal with it, there is often a considerable cost associated with whatever damage is done by these individuals. Ã¢â¬Å"Hackers, computer criminals, and cyber-criminals, both domestic and international, could cost the U.S. economy over $100 billion and 500,000 jobs per year, according to a 2013 report by the Center for Strategic and International Studies (CSIS), a Washington D.C. think tank.Ã¢â¬ (Bidgoli, 2014, p. 85) These costs can be incurred due to downtime, loss of
Thursday, December 19, 2019
As humans we normally depend on the four main ways of knowing; Language, emotion, sense perception and reason. Although, each way of knowing has its weakness. We usually use the ways of knowing together with one another. In some cases the area of knowledge may not use sense perception but most of the time we often believe that Math for example uses logic and reason. How true is this? Reason is considered to be one of the most powerful ways of knowing. One main strength of reason as a way of knowing is that it seems to provide us with validity. Individuals can interpret logic to be the study of the accurate way of reasoning. It includes disputes, deceptiveness, validity, invalidity and assumption. Logic makes it easier for us to comprehend exactly what our beliefs are and demonstrates how visibly we can exhibit them. Over the years logicians have come across two ways of reasoning; inductive and deductive. Inductive reasoning is the practice of scientific morals that is use to draw the most apparent or possible conclusion from proof. Inductive reasoning is the process of observing something for a long period of time then coming to a conclusion that it us as we observe it to be. But, due to the fact that it is based on our observation it can be considered biased meaning it doesnt really assure full certainty of knowing. For example inductive reasoning in the case of swans, a naturalist has been observing swans for a long period of time, he only sees the white swans therefore